Privacy Policy

Quality Compounding Rx of America
QCRxusa.com
Effective Date: September 10, 2026 Last Updated: September 10, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

1. About This Policy

Quality Compounding Rx of America (“QCRx,” “we,” “us,” or “our”) operates the website located at QCRxusa.com (the “Site”) and provides pharmacy services as a licensed 503A compounding pharmacy in Las Vegas, Nevada.

This document serves two purposes. Sections 2 through 8 describe how we collect, use, and share information through the Site and our general business operations, and apply to everyone who visits the Site. Sections 9 through 12 constitute our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (“HIPAA”) and apply specifically to protected health information (“PHI”).

Where the two sets of rules differ, the HIPAA provisions govern any information that qualifies as PHI. Separate notices address cookies and consumer health data and are available at https://www.qcrxusa.com/cookies and https://www.qcrxusa.com/consumer-health.

2. Information We Collect

2.1 Information You Provide Directly

  • Prescriber and practice information: name, credentials, NPI number, DEA number where applicable, practice name and address, phone, fax, email, and state licensure information.
  • Patient information: name, date of birth, contact information, shipping address, allergy and medication history, prescription details, and other clinical information necessary to fill a prescription. In most cases this reaches us from a prescriber rather than from the patient directly.
  • Payment information: billing address and payment card details, processed by our third party payment processor. We do not store full payment card numbers on our systems.
  • Communications: the content of emails, contact form submissions, text messages, and documented phone calls with our staff and pharmacists.
  • Employment information: resumes, work history, and related materials submitted through any careers page or job inquiry.

2.2 Information Collected Automatically

  • IP address and approximate geographic location derived from it.
  • Browser type, device type, and operating system.
  • Pages viewed, links clicked, referring URL, and time spent on the Site.
  • Cookie identifiers and similar device identifiers, as described in our Cookie Notice.

2.3 Information From Third Parties

We may receive information about you from prescribers, e-prescribe networks and prescribing platforms, shipping carriers, payment processors, and, in limited circumstances, business contact data providers used for professional outreach to licensed prescribers.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember preferences, measure traffic, and understand how visitors use our pages. Full detail, including categories of cookies and how to control them, is in our Cookie Notice at https://www.qcrxusa.com/cookies.

We take particular care with tracking technologies on any page where health information may be entered or where the page itself could reveal something about an individual’s health. We do not deploy third party advertising or marketing trackers on pages where a user submits prescription information, patient information, or other protected health information, and we do not disclose protected health information to advertising platforms.

Where required by applicable law, we honor Global Privacy Control signals as a valid opt out of the sale or sharing of personal information.

4. How We Use Information

  • Receive, verify, compound, and fill prescriptions.
  • Communicate with patients and prescribers about orders, refills, shipping, and pharmacist consultations.
  • Process payment and issue receipts.
  • Establish, verify, and maintain prescriber accounts.
  • Respond to inquiries submitted through the Site.
  • Provide education and in service sessions to prescriber practices that request them.
  • Operate, secure, troubleshoot, and improve the Site.
  • Comply with federal and state pharmacy, controlled substance, and privacy laws.
  • Detect and prevent fraud and misuse.

5. How We Share Information

Service providers. Web hosting, email delivery, analytics, payment processing, shipping carriers, and pharmacy management software vendors. Vendors handling PHI are engaged under HIPAA business associate agreements and may use the information only to perform services for us.

Prescribers and their staff. To coordinate care, confirm orders, and resolve clinical questions.

Legal and regulatory recipients. As described in Section 11.

Business transfers. If QCRx is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information, and we do not sell protected health information. We do not share personal information with third parties for their own cross context behavioral advertising purposes.

6. Data Security

We maintain administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of the information we hold, including the safeguards required by the HIPAA Security Rule. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send prescription details, diagnoses, or other sensitive health information to us through unsecured email or through general Site contact forms. Use the secure channels identified at https://host4.lifefile.net/qcrxusa/patient or call us at 702-984-6640.

7. Data Retention

We retain prescription records and related PHI for the period required by federal law and by the pharmacy record retention laws of each state in which we are licensed, whichever is longer. Other information is retained only as long as necessary for the purposes described in this policy or as required by law.

8. Your State Privacy Rights

Most information we hold about patients is PHI governed by HIPAA and is exempt from state consumer privacy statutes. For information that is not PHI, such as Site analytics data or prescriber business contact information, residents of certain states may have rights to:

  • Know what personal information we have collected, used, and disclosed.
  • Request a copy of that information in a portable format.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Opt out of any sale or sharing of personal information, or of targeted advertising.
  • Appeal a denial of any of the above.
  • Be free from discrimination for exercising these rights.


California residents may exercise these rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, and may designate an authorized agent to submit a request. We will verify your identity before responding. Separate rights applying specifically to consumer health data are described in our Consumer Health Data Privacy Policy at
https://www.qcrxusa.com/consumer-health.

To submit a request, contact us at info@qcrxusa.com or 702-984-6640. We will respond within the timeframe required by applicable law.

9. Your Rights Regarding Protected Health Information

When it comes to your health information, you have the following rights. To exercise any of them, contact our Privacy Officer using the information in Section 13.

Get a copy of your prescription record. You may request an electronic or paper copy of the health information we maintain about you. We will provide a copy or a summary, ordinarily within 30 days. We may charge a reasonable, cost based fee.

Ask us to correct your record. If you believe information we hold about you is incorrect or incomplete, you may ask us to amend it. We may deny your request, and if we do, we will tell you why in writing within 60 days.

Request confidential communications. You may ask us to contact you in a specific way or at a specific address or phone number. We will accommodate all reasonable requests.

Ask us to limit what we use or share. You may ask us not to use or share certain health information for treatment, payment, or health care operations. We are not required to agree, and we may decline if doing so would affect your care.

Restrict disclosure to a health plan for services you pay for yourself. If you pay for a service or product out of pocket in full, you may ask us not to share information about that service with your health insurer for payment or operations purposes. We will honor this request unless a law requires the disclosure. Because QCRx operates on a cash pay basis, this right applies broadly to our services.

Get a list of disclosures. You may request an accounting of certain disclosures made in the six years before your request. This excludes disclosures for treatment, payment, health care operations, and certain other categories. We provide one accounting per twelve month period free of charge.

Get a paper copy of this notice. You may request a paper copy at any time, even if you agreed to receive it electronically. We will provide one promptly.

Choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person may exercise your rights. We will verify that authority before taking action.

File a complaint. If you believe your privacy rights have been violated, contact our Privacy Officer at info@qcrxusa.com or 702-984-6640. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by writing to 200 Independence Avenue S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or by visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

10. Your Choices Regarding Protected Health Information

You have both the right and the choice to tell us whether to share information with family members, close friends, or others involved in your care or payment for your care, and to share information in a disaster relief situation.

If you are not able to tell us your preference, for example if you are incapacitated, we may share information if we believe it is in your best interest. We may also share information when necessary to lessen a serious and imminent threat to health or safety.

We will never take the following actions without your written authorization:

  • Use or disclose your health information for marketing purposes, other than communications permitted by law such as refill reminders and information about treatment alternatives.
  • Sell your health information.
  • Use or disclose your health information for fundraising.

11. How We May Use and Disclose Your Health Information

To treat you. We use your health information to compound and dispense your prescriptions, counsel you on their use, and coordinate with your prescribers. Example: our pharmacist contacts your prescriber to clarify a dosage or discuss an ingredient.

To run our organization. We use health information to operate the pharmacy, conduct quality assurance and compounding quality control, train staff, evaluate our services, and contact you when necessary.

To bill for our services. We use and disclose health information to obtain payment for a patient specific compounded preparation.

We are also permitted or required to disclose health information in the following circumstances, subject to the conditions imposed by law:

Public health and safety. To report adverse drug reactions, assist with product recalls, prevent disease, report suspected abuse, neglect, or domestic violence, and prevent or reduce a serious threat to anyone’s health or safety. This includes reporting to the U.S. Food and Drug Administration and to state prescription drug monitoring programs where required.

Compliance with law. To federal and state agencies where required, including the U.S. Department of Health and Human Services to verify our compliance with federal privacy law, and to state boards of pharmacy in the states where we are licensed.

Health oversight. To agencies conducting audits, investigations, inspections, and licensure activities authorized by law.

Law enforcement and government functions. For law enforcement purposes as permitted by law, for workers’ compensation claims, and for specialized government functions such as military and national security activities.

Lawsuits and legal proceedings. In response to a court or administrative order, or in response to a subpoena, discovery request, or other lawful process, subject to applicable safeguards.

12. Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and provide you with a copy of it.
  • We will not use or disclose your information other than as described here unless you give us written authorization, which you may revoke at any time in writing.
  • Where the privacy laws of a state in which we are licensed impose stricter requirements than HIPAA, we will follow the stricter standard for residents of that state.
 

For more information about your HIPAA rights, see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

13. Contact Us

Privacy Officer

Quality Compounding Rx of America

801 S. Rancho Drive, Suite E7

Las Vegas, NV 89106

Phone: 702-984-6640

Email: info@qcrxusa.com

14. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. We may hold health information about minor patients when a prescription is submitted on their behalf by a parent, guardian, or prescriber, and we handle that information in accordance with HIPAA and applicable state law.

15. Third Party Websites

The Site may link to websites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing information.

16. Changes to This Policy

We may change the terms of this policy and this notice at any time. Changes will apply to all information we hold about you, including information created or received before the change. The current version will be posted on the Site with an updated effective date and will be available on request and at our pharmacy location.

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