Quality Compounding Rx of America
QCRxusa.com
Effective Date: September 10, 2026 Last Updated: September 10, 2026
This policy forms part of our Terms of Service. Please read it before placing an order, because federal and state law significantly limits the return of dispensed prescription medications.
Quality Compounding Rx of America is licensed as a pharmacy in 20 states and ships only to addresses within those states. Our current licensure and shipping coverage is listed at https://www.qcrxusa.com/licensed-states.
If we are not licensed in your state, we cannot fill or ship your prescription regardless of its validity. We do not ship internationally, and we do not ship to freight forwarders, mail forwarding services, or P.O. boxes for temperature sensitive preparations.
Compounded medications are prepared to order after we receive and verify a valid prescription. Processing time depends on the preparation and typically takes 1-2 business days before an order ships. Sterile preparations and preparations requiring ingredient sourcing may take longer.
We will contact you or your prescriber if verification, clarification, or an ingredient substitution is needed, which may extend the timeline. Orders are not processed on weekends or federal holidays.
We ship using USPS, FedEx, UPS, and DHL. Available shipping methods and costs are presented at checkout or quoted by our staff. Delivery timeframes provided by carriers are estimates and are not guaranteed.
Shipping costs are not refundable except where an order is cancelled by QCRx or where a shipment qualifies for replacement under Section 8.
Certain preparations must be maintained within a specific temperature range. We package these using insulated shipping containers and coolants selected for the expected transit time and destination climate, and we may hold a cold chain order until a shipping day that avoids weekend transit.
Please arrange to receive temperature sensitive shipments promptly on the delivery date. We cannot control conditions after a package leaves our facility, and a package left outdoors for an extended period may no longer be suitable for use.
If a cold chain shipment arrives warm, with melted coolant, or otherwise outside the expected condition, do not use the medication. Contact us at 702-984-6640 immediately and retain the packaging so we can evaluate the shipment.
You are responsible for providing a complete and accurate delivery address and for notifying us of any change before an order ships. We are not responsible for orders delivered to an address you supplied incorrectly.
Title and risk of loss pass to you upon delivery to the address you provide. Some shipments require an adult signature.
If a shipment is refused, undeliverable, or returned to us by the carrier, we cannot restock, reship, or resell the medication because law prohibits re-dispensing a preparation that has left our control. In that circumstance the order is generally not refundable, and a replacement requires a new order and a new charge. Contact us promptly if you believe a shipment was refused or returned in error.
Federal and state law generally prohibits the return, restocking, reuse, or resale of dispensed prescription medications. Dispensed compounded preparations are therefore not returnable and are not eligible for refund except as described in Section 8 or as required by law.
Do not mail medication back to us unless we have instructed you to do so. For guidance on disposing of unused medication, consult your pharmacist or a drug take back program in your area.
We will replace or refund a preparation, at our option and at no cost to you, if we determine that any of the following applies:
Notify us within 3-5 days of delivery by calling 702-984-6640 or emailing info@qcrxusa.com. Retain the medication and all packaging until we have advised you, and follow the instructions our staff provides. Approved refunds are issued to the original payment method within seven to fourteen (7-14) business days.
An order may be cancelled without charge only if compounding has not yet begun. Because preparations are made specifically for the named patient, an order cannot be cancelled once compounding has started. Contact us at 702-984-6640 as early as possible if you need to cancel.
If we identify a quality issue affecting a preparation you received, we will contact you using the information on file and provide instructions. Do not use any medication that is the subject of a recall notice. Report any suspected adverse reaction to your prescriber and to us, and seek emergency care if the reaction is severe.
Quality Compounding Rx of America
801 S. Rancho Drive, Suite E7
Las Vegas, NV 89106
Phone: 702-984-6640
Email: info@qcrxusa.com
Hours: Monday – Friday, 8:00 a.m. – 4:30 p.m. PST
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